On the Skype app info screen, tap Storage then tap the button to Clear data and Clear cache at the bottom.
To get this done, just go to Settings-> Apps menu and then select Skype from the list of apps. To rule this out, try to clear cache and data on your Skype app. In this case, you can proceed and try the next solutions to eliminate common software-related triggers.Ĭorrupted temporary files and data that were stored among other cached files on the Skype app may also be the underlying cause.
If you can successfully login to your Skype account on the computer, it denotes that the problem is either on the Skype app or your Android phone itself.
To determine whether or not the problem is isolated to the Skype for Android app, try logging into your Skype account on your computer. If it's not, then there's nothing much you can do on your end but to wait until the service is back up and running again. On the status page, find the Signing into Skype service and make sure that its status says Normal. Visit the Skype support website then navigate to the status page to view the current status of Skype services. It wouldn’t hurt if you’d give any of these tweaks a shot and see if the problem is addressed. After restarting, turn the Airplane mode feature off again and let the phone re-establish wireless access. The idea is to turn the Airplane mode feature on then restart the phone while it’s on. It’s another simple way of refreshing the phone’s wireless internet connection.Īnother old trick that’s been proven effective is resolving random network-related issues is the so-called Airplane mode trick. If you can’t reach the modem or router, you can do the usual trick that is to turn the phone’s Wi-Fi feature off for a few seconds and then turn back on again. Like any other devices, modems and routers also succumb to random firmware crashes that result in internet issues depicted by slow internet speed, intermittent connection and other relevant symptoms. Rebooting the router or modem is deemed among the most effective solutions to internet connection errors. If your phone’s internet connection is somehow unstable, try to refresh it by rebooting the wireless router/modem, turning Wi-Fi off and on, or by performing the Airplane Mode trick on your phone. That said, check your phone’s internet connection and make sure that the aforementioned internet symptoms don’t manifest. You can try these methods before calling for support from the Skype community.Īs mentioned earlier, most sign in errors are tied to network problems.
Lined up below are simple methods to eliminate common factors including network-related errors and random software glitches on the phone that might have caused sign in errors on Skype.
Potential solutions to try if you cannot sign into Skype This is when performing some basic tweaks is needed. Software-related factors including in-app glitches and system errors on the phone are also among the underlying causes. To deal with this problem, you will need to contact Microsoft Skype support for further assistance.
Login issues attributed to incorrect username or password can be resolved by a password reset for as long as you remember the username.
The following are common factors that could hinder you from signing into your Skype account. Common reasons why you can’t log into Skype Read on to find out why and what to do if you cannot sign into Skype on Android 10. Having trouble signing into your Skype account? This post highlights easy workarounds you can try if you encounter the same issue when using Skype for Android app.